COVID-19 Update

An important update for our valued customers

CURRENT BRANCH STATUS

ALL branches are at LEVEL 2 as of July 1.

We will reassess conditions as needed and post updates here.

(Southside location has also resumed Saturday hours, 8 am to noon.)

 

“Levels Definitions”

Level 1

  • Curbside pickup only
  • Doors locked, no customers in the branch
  • No signatures
  • No cash or check
  • Encourage Paytrace
  • Surfaces cleaned daily
  • No combined customer/Crescent employee loading

Level 2

  • Curbside pickup encouraged
  • Customers allowed in the branch
    • # of customers allowed = # of counter people
    • No loitering
    • Masks required
    • No customers behind the counter
  • Barriers in place for 6’ physical distancing
  • No signatures
  • No cash or check
  • Encourage Paytrace
  • Surfaces cleaned
    • 10 am
    • 1 pm
    • Close
  • No coffee service
  • No customer stools
  • No combined customer/Crescent employee loading

Level 3

Business as usual

  • Not all branches need to be at the same level at the same time.