COVID-19 Update

An important update for our valued customers

Due to the concerns about COVID-19 across the world and in the markets serviced by Crescent Parts & Equipment, we are taking proactive steps to protect the health of our customers, our employees, and all who visit our facilities.

To reduce the transmission of the virus, we are requiring all employees to stay home when they’re sick or symptomatic. In addition, extra measures are being taken at each location to assure increased cleaning and disinfecting.

Also, all training events through the end of April have been canceled, and most likely through the end of May as well. We will communicate details appropriately as they are available.

We have instructed our Territory Managers to conduct as much business as possible via phone, email, text, or GoToMeeting. If face-to-face meetings are required, we are requiring proper techniques be followed. We expect the CDC’s Social Distancing requirements of 6 feet of separation be adhered to. We also expect regular hand washing and sanitation to occur before and after these meetings.

We are asking the same from all of our supplier partners that need to transmit information to all of our locations. This includes the main office on Manchester Ave in St. Louis.

We also want to ensure the continuity of business operations for you and Crescent Parts. We understand that there are critical operations associated with the products and services you provide. People need HVAC and refrigeration services for their homes and businesses. That need is not going away.

The following are some important guidelines for April and May 2020:

  1. To maximize customer and employee safety, we offer delivered-only product and curbside (parking lot) pick-up only. Our branches are closed to non-Crescent personnel. Please call or text your local branch for more information.
  2. All our branches now offer texting service: you can text the main branch number to place orders, ask questions, or any general communications. Take advantage of our convenient new communication tool!
  3. If you haven’t used our Online Store, go to www.crescentparts.com and click on the Online Store button at the top right of the page, and then click to register.
  4. We are not requiring signatures for orders to minimize the amount of shared touches. If this is an issue for you, be sure to reach out to us so we can find a solution that works for everyone.

We will continue to provide you updates as this situation evolves.

Thank you for your continued support of Crescent. Together, we will successfully navigate this challenging situation.